Questions About Del Resort Membership
Frequently asked questions about the Hotel del Coronado's Del Resort Membership.
ABOUT | FEES | APPLICATION | MAKING RESERVATIONS | REFERRAL PROGRAM
Q: Why should I become a member?
A: Becoming a member will allow you and your family to enjoy the unique and extensive amenities of the Hotel del Coronado along with preferred room rates as often as you like. As a Member, you will also receive the benefit of “Members Only” specials and promotions offered at various times throughout the year. The Hotel del Coronado, along with the Membership Department, are committed to creating “customers for life” by providing you and your family with a “home away from home”.
Q: Is there a limit to the number of nights we can stay at our membership rate?
A: There is no limit to the number of nights you may stay, or the number of times you visit throughout the year. You are treated like any other guest of The Hotel del Coronado with one exception: you will receive preferred rates and special “members only” access! Remember, all rooms are subject to availability, up to one year in advance and Members may not receive a preferred room rate July 3rd through July 5th of any year, this is the fixed black-out period. From time to time, there may be minimum night stay requirement in place for all Members and guests.
Q: Would we be able to book additional rooms if we had friends who also wanted to come along?
A: Absolutely! The preferred rate for accompanied guests is 20% off the standard published room rates. You may book up to three (3) guest rooms or suites for your accompanied guests, equal to or less than the duration of the Member’s stay.
Q: Is this a family membership?
A: YES! The membership includes both spouses and their unmarried children who are 22 years of age and younger living at home or attending school on a full-time basis.
Q: How long is the term of membership?
A: Membership is for a 5-year term from the date you are accepted as a Member. You may renew for another 5-year term in writing to the membership department within 2 months of the expiration date of your current membership.
Q: Does this membership apply to the other KSL Resorts properties?
A: This membership will entitle you to periodically receive special promotions offered by our sister resorts. However, you are not able to apply your Hotel del Coronado Resort Membership preferred room rate benefit at these properties.
Q: Do we have to pay our membership fee annually?
A: No, it is a one-time charge that will cover the entire 5-year term of the membership. However, a small annual administrative fee, currently $150, is charged annually, usually in the month of the anniversary of the date you joined membership.
Q: May I pay my membership fees with a credit card?
A: YES! As a matter of fact, many new Members choose to pay with a credit card for both convenience of joining as well as for travel miles or other benefits they often receive through their credit card company.
Q: If we find we need to resign, what is the process?
A: Hotel del Coronado Members need only give written notice at the time they wish to terminate their membership. The Membership fee is a non-refundable joining fee; no prorated portion will be refunded.
Q: How do I apply for membership?
A: Once you have completed the membership application, you may E-mail, Mail or Fax it back to us. Membership Fax number is (619) 522-8275 – E-mail to ResortMembership@hoteldel.com or mail to Attn: Membership Department, 1500 Orange Avenue, Coronado, Ca. 92118.
Q: What happens after I send in my application?
A: Your application and contract are forwarded to our Selection Committee. Acceptance usually takes about 5 working days. Upon membership acceptance, your membership card will be issued and mailed to you. If you are denied membership, you will be notified by written correspondence. This card process usually takes 3 – 4 weeks. If you would like to make a reservation before you receive your card, you may call the Membership Department (619) 522-8139 to find out your membership number.
Q: How long does the application process take?
A: Typically from 1 to 2 weeks from the time we receive the application.
Q: May we make room reservations before our card arrives?
A: Yes. Once you have been accepted and a member number has been assigned, you may call Room Reservations to make your booking. Let them know that you are in the process of becoming a Member. Your reservation will be marked as “pending membership benefits”. After membership approval, we will make the applicable changes to your room rate Membership rates can be applied to already confirmed (deposit made) reservations. After obtaining your member number, reservations may be made by phone by calling the Membership Reservation Concierge at 619-522-8008.
Q: What if I already have existing reservations?
A: Membership rates can be applied to already confirmed (deposit made) reservations, which begin more than 7 days out from the date your application is received.
Q: How do I make reservations?
A: Call the Membership Reservation Concierge at 619-522-8008 for room reservations and have your membership number ready. Please remember that resort membership does not guarantee room availability at any time.
MEMBERSHIP REFERRAL PROGRAM
Q: Are there any special benefits for referring a friend?
A: For every person you refer who becomes a member, you will receive a $100 Resort Credit Certificate to use during your next visit. For more information on how to refer a friend, contact the Membership Department. This program is subject to change without notice.